Answers first. If they don't cover it, write to us.
Open My orders and tap the order. It shows each step as it happens: placed, accepted by the shop, being prepared, ready, picked up by the rider, delivered. The page updates by itself.
A shop has 5 minutes to accept. If it doesn’t, the order is cancelled automatically and you are told. Any coupon you used can be used again.
Open the order in My orders and tap Cancel. You can cancel until the shop starts preparing it. After that, email us with the order number.
You pay the shop or the rider when you get your order, in cash or by UPI. If paying online is offered at checkout and you use it, money for a cancelled order goes back the way it was paid. Cancellations & refunds has the details.
That is the 4-digit delivery code. It appears on your order page once a rider is on the way. Give it to the rider only when you have your order in hand: it is what marks the order delivered.
Email us with the order number and, if you can, a photo. Tell us what you ordered and what arrived.
Use Forgot password on the sign-in page. A link is emailed to you; it works for 10 minutes. If nothing arrives, look in spam and check the address is the one you signed up with.
Write to contact@overall.co.in with your order number and what happened.
There is no phone line or live chat yet. For anything urgent at your door, the shop's phone number is on your order page.